We are able to customize many details in our designs, such as: neckline depths and shapes, colors of tulle, lace, and sometimes even lining, sleeve length and more. Please ask if you need a specific change from what is pictured, for example "can I get this top as a crop top" - we're already quite sure that you can.
OUR CURRENT PRODUCTION for default items (one piece, such as a skirt or a top alone) is 10 weeks and up to 5 days to ship. Please order at least 11 weeks ahead and let us know the date. We may accept rush orders as well (if we are able to), please message us with the dates you need the garments by, before purchasing. Two piece wedding dresses or any two items ordered at once take about 4 months to produce, so reserve at least 4 months and a week to receive a two piece garment. More items than two at a time needed? Please present your deadline and we will inform you if it can be met. Extra time is needed for custom color or design modifications. Inquiries welcome.
We accept PayPal, credit cards and many more options that you can find when checking out.
We are using DHL express worldwide - it is a very reliable 2-5 working days shipping service with a step by step tracking system that actually works. Please kindly provide your phone number for the couriers.
There are no additional customs charges for buyers from EU member states.
There are no additional customs charges for United States buyers of under 800$ (USD).
There are no additional customs charges for Australia buyers of under 1000 AUD.
There will most likely be additional customs charges for buyers from Canada, Switzerland and rest of the world, depending on the laws of your country.
We are not to blame for the customs charges or duties you may have to pay, as those are the laws of your country. We cannot mislead customs by marking low values or anything of a sort, because we are a registered VAT payer and our export documents must be valid and presentable.
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Every item is custom made from scratch to each customers measurements, therefore returns for a refund are not offered. Nobody else can wear your garment as it was made just for you. Minor alterations are a normal expectation everywhere in the bridal garment industry, us included. If we make a mistake or send you a somehow faulty product - we will certainly take responsibility and offer a suitable solution (e.g alter it ourselves, pay for alterations on your end, send fabric, etc, whatever is needed to solve the problem).
Kindly take notice, that complaints are welcome within a week after delivery and will not be considered past that time.
Please read our FAQ to find out more details about which items are most likely and least likely to need alterations.
Please be advised, that nearly every tulle, lace or chiffon color (with very few exceptions, such as whites) is a hand dyed one. Therefore every garment is unique and slightly different. For example, if you ordered a "Baby Pink" color skirt before, and would ask us to make another, that would match the first one by 100%, we could not guarantee that. If you need more than one skirt in exactly matching tonal shades, you need to order them all at once, for example, for a bridesmaids party. In that case we are able to make them exactly identical in color. The color chart is a general and a pretty good idea of a color you'd be getting, but it shows the color in a "swirl of tulle", and every skirt does still come out unique in a way, when lining and waistband is added. For some specific and exact color, photo references are always welcome and we do successfully recreate colors of it to major extent. For an exact color match, please mail us a sample and we will make sure your new item will match the rest of your outfit.
Important for ladies ordering bodysuits: they should be fitted during production for a perfect fit. As it is of course impossible, please make sure you have a standing tailor appointment (we can inform you exactly when you will be receiving items from us) so you can get alterations.
They are made to your measurements. We have extensive video tutorials showing how and where to measure - and you can also simply take our measurement list from the video description to any tailor if you do not wish to attempt measurements at home with a help of a friend. Many do it at home though and it turns out just fine - we usually spot an error if any occurs.
Measurement link for tops (non corset, non bodysuit):
Measurement link for corset tops (Cate, Heather):
Measurement link for bodysuits (Faerie, Grace, Zephyra):
Measurement link for skirts:
Due to our crafting queue, we do not need your measurements at the time of the order - you can purchase the listing to reserve the timeline and fabrics, and provide them within couple of weeks or even more, depending on your own deadline (we need 3-5 weeks post measurements, depending on the volume of the order). If you have them ready though, you can simply paste them in the "Notes to seller" section, you will find this in your cart when checking out. Alternatively you can just message Inge on Etsy and give her the list of measurements at any time you wish.
We cannot be sure of that, as there can be many reasons to discontinue a product, most important of which is - fabric supplier discontinues a certain fabric. Therefore we strongly advise and encourage placing your order early to reserve the fabrics we have in stock, as well as the timeline, for when you are ready to provide your measurements. We can wait as long as you need, just leave us 3-5 (depending on the volume of order) weeks to make the garments after you provide your measurements.
Most likely, yes, but please do write to us and send a color reference photo along with your inquiry. Simply naming the color (e.g. "blush") is not enough, because there can be dozens of blush shades, and you and I can imagine different ones. We want you to have just the shade you love and want to wear. Most materials we hand dye - tulle, lace, chiffon - therefore multiple color variations are available, as well as ombre and layered effects.
We do, if we are able to. Please message us with your deadline and location and we will be able to tell you right away if we can meet it. We do not charge anything extra for rush orders - we are either able to schedule it in or we are not, and we already use DHL Express Worldwide shipping for your garments and it takes mere days to be delivered, so there is nothing to upgrade in that regard.
All of our clothes are made in our studio - from start to finish. We pattern, cut, dye, sew, iron, embellish and ship directly from our studio. You can actually see the video of how we work and how our studio looks in the "About" section of the shop: https://www.etsy.com/shop/WardrobeByDulcinea?ref=seller-platform-mcnav#about
For current production terms, please check the store announcement. This informations changes in different seasons, but they are never short, we do always have a queue.
It depends on what you getting. Highly unlikely (unless you provided wrong measurements or gained/lost weight) if you are getting just the skirt. For tops: about 30% of a possibility to need some alterations, more likely for a tight fit than a loose fit model. Very likely to need alterations (IMPORTANT to take note) - for all bodysuits, as they should be fitted during production. If you are ordering Dolores, Grace, Faerie or Nora bodysuits - please make sure you have a tailor available before your big day, after arrival of your order. We can inform you of an exact time you will be receiving your garment.