1. "Wardrobe by Dulcinea" garments come with labels that say "Size: Yours" and that is the only size I believe in. We absolutely do not care whether someone would label you as a "plus size" or "petite", there is no such thing here as there are no extra charges for different shapes and figures, everything is made from scratch and to unique measurements of yours, whatever they may be, and in proportion to your height.
2. A lot of items feature custom made colors, because I (the owner and the designer) hand dye tulle, lace and chiffon fabrics to achieve just the shade for the specific bride. For those items, I make and mix my own dyes, therefore feel free to provide your own color references, as I can definitely create 50 shades of blush or dusty blue. If an item features a part that is hand dyed, it will have a custom color selection in the drop down menu.
3. We are not in any bridal boutique and we will never be. There is a fantastic reason for that - I would rather produce high quality items and sell them directly at the price that is fair for both my employees and the customer, instead of selling retail. In case you didn't know, retail dresses are purchased by the reseller at at least 50% off the price the customer is paying.
4. I take great care of my employees and make sure my studio is as far from a sweat shop as it gets. There is a video over here in the About section of the shop where you can see how my studio and a day at work looks. If you a care about conditions your dress is made in (and you absolutely should), my brand is a wonderful choice for your occasion.
5. I don't charge extra for rush orders, because I see them as a matter of scheduling - it is either possible, or it isn't, nobody in my studio is staying overnight to work on anyones dress. On top of that we already only ship with DHL Express Worldwide courriers, door to door delivery, tracked at every step of the way. We cannot imagine worrying about whether the bride got their dress on time.
6. I don't use professional models for my listing photos. It is either me (in the majority of the pictures), or my friends. While it is sometimes flattering to read that I am "a beautiful model", it is also a little sad to be asked things like "Can I see this on a real person?!"
7. Our photos are edited at a bare minimum - such as untimely pimple is removed from my face, horizon of the shot is made straight if wasn't so already, lighting is adjusted where necessary. That's it. Not a single garment wrinkle is ironed out by post productions, my legs are not elongated and colors are all very real and accurate. We have absolutely no intention of providing false expectations to the customer, the dresses are what they appear to be.
8. We have a Facebook page "Wardrobe by Dulcinea" where you can see a large customer gallery of our actual brides and another album that is incredibly helpful with color decisons: hand dyed work examples. I personally also have an instagram account @allthingsdulcinea where I post a whole lot of work related stuff, if you would like to check that out as well.
9. We can customize a lot besides the color of your garment to be as mentioned above. Necklines, sleeve lengths, skirt lengths (example: turning any skirt into a high low or a tea length is absolutely an option), switching between cropped or tucked in tops, using one tops lace for another top in a different shape - all of those are perfectly acceptable and I am more than willing to work with you on those details to get just the dream dress you need. What I do not do is entirelly custom work, especially one that involves making a replica. Under no circumstance we will be making a replica of that expensive (or sold out) designer dress. However, as this shop is tons of separates that can be mixed and matched, there is every chance to get the similar look in the desired style by mixing, matching and altering small details such as listed above and I will happily suggest the suitable styles if need be.
10. I myself take care of all customer service. I will respond politely to every inquiry or question, usually in a matter of minutes (unless I am asleep, on vacation, or dyeing someones tulle) and I will personally oversee every detail of your garment production as well as take full responsibility for any error, should they occur. As suggested by our 400+ positive only reviews, errors are definitely not common. If you had read all of this, I know I will be thrilled to hear from you, you are already the customer of my dreams. Looking forward to chatting with you.
Sincerely, Inge - the owner, the designer, the colorist of the fabrics, the customer service representative, the model, the marketing manager, well, you get it, this is Etsy after all :)